We offer a 30-day money-back guarantee on eligible returns. You have 30 days from the date of delivery to request a return.
To qualify for a refund, items must meet all eligibility requirements outlined below.
All approved returns are subject to a 20% restocking fee.
Approved exchanges are subject to a 10% restocking fee.
To be eligible for a return, your item must:
Be in the same condition that you received it
Be unopened, unused, and in its original packaging
Be accompanied by a receipt or proof of purchase
Due to the nature of chemical coatings and safety regulations, we cannot accept returns on products that have been opened, used, or damaged by improper handling or storage.
All chemical products are final sale once opened due to safety and hazardous material regulations.
To start a return, email help@poppyspatina.com with your order number and reason for return. If your return is approved, we’ll provide return instructions.
Shipping costs are non-refundable unless the return is due to an error on our part.
Inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.
Certain items are non-returnable, including:
Custom or personalized products
Gift cards
Sale or discounted items
Hazardous materials, flammable liquids, or gases
Because our products are chemical-based, any opened or partially used items cannot be returned for safety and compliance reasons.
If you are unsure about your item’s eligibility, please contact us before initiating a return.
To exchange an item, please start a return request. Once your return is accepted, you can place a new order for the replacement item.
All approved exchanges are subject to a 10% restocking fee.
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or card provider to process the refund.
We reserve the right to deny any return that does not meet the conditions above.
Restocking fees cover inspection, repackaging, and compliance costs associated with hazardous shipping.
Return labels are deducted from your final refund amount if provided by us.